We want you to love your purchase.

Returns

Returns are accepted within 30 days of delivery.

Items must be:

• Unused
• In original packaging
• In resalable condition

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Opened skincare products
• Used cosmetic items
• Gift cards

unless they arrive damaged or defective.

Refunds

Once your return is received and inspected, your refund will be issued to the original payment method within 5–10 business days.

Damaged Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the item.

5. FAQ

How long does shipping take?

Most domestic orders arrive within 3–7 business days.

Can I cancel my order?

Orders can only be canceled before they are shipped.

Do you ship internationally?

No, currently we are not shipping internationally and only ship within USA.

Are your products cruelty-free?

Yes. Our products are never tested on animals.

How can I contact support?

Email us anytime at support@lisosano.com.